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本文阐述了目前CRM（Customer Relationship Management 客户关系管理）的管理方法，以及全面的进销存管理系统。CRM客户关系管理系统给企业增加的价值主要从两方面来体现：(1)通过对用户信息资源的整合，在全公司内部达到资源共享，从而为客户提供更快速周到的优质服务，吸引和保持更多的客户；(2)通过对业务流程的重新设计，更有效地管理客户关系，降低企业成本。-This paper describes the current CRM (Customer Relationship Manag ement customer relationship management) methods of management, and a comprehensive inventory management system. CRM customer relationship management system for enterprises to increase the value reflected in two major areas : (1) of the user's information resources integration, a company-wide internal sharing resources, in order to provide customers with more rapid and thorough quality services to attract and keep more customers. (2) of the business process re-design, a more effective customer relationship management, reduce business costs.
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