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客户是公司最宝贵的资源，为了更好的发掘老客户的价值，并开发更多新客户，XX公司决定实施客户关系管理系统。希望通过这个系统完成对客户基本信息、联系人信息、交往信息、客户服务信息的充分共享和规范化管理；希望通过对销售机会、客户开发过程的追踪和记录，提高新客户的开发能力；希望在客户将要流失时系统及时预警，以便销售人员及时采取措施，降低损失。并希望系统提供相关报表，以便公司高层随时了解公司客户情况。客户服务是一个涉及多个部门，存在一定流程的工作。客户服务水平的高低决定着公司的核心竞争力。该客户关系管理系统应提供一个客户服务在线平台，使客户服务处理过程中相关人员可以在线完成服务的处理和记录工作。-Customers are the most valuable resource, in order to better explore the value of customers, and develop more new customers, XX company decided to implement customer relationship management system. Hope that through this system to complete the basic customer information, contact information, contact information, customer service, full sharing of information and standardized management hopes for sales opportunities, customer tracking and recording the development process, improve the ability to develop new customers hope customers will be lost in time when the early warning system for sales staff to take timely measures to reduce losses. And want the system to provide reports to senior corporate clients to keep abreast of the situation. Customer service is a multi-sector, there is a certain process of work. Determine the level of customer service the company s core competitiveness. The customer relationship management system should provide a customer service online platform to custo
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